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Customer Support

Call Center Supervisor

Gross monthly salary in Slovenia is
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80% of people earn:
1,278 - 3,141 EUR
10% earn less lthan 1,278 EUR
10% earns more than 3,141 EUR

Salaries in the survey are expressed in gross.

Based on the Boljsaplaca.si salary survey, 80% of people on the Call Center Supervisor position in the Slovenia earn between 1,278 EUR and 3,141 EUR monthly gross.

10% of employees earn less than 1,278 EUR and 10% of people earn more than 3,141 EUR.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

  • Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
  • Supervising and training call center agents to enhance their performance and customer service skills.
  • Monitoring call metrics and performance indicators to identify areas for improvement.
  • Handling escalated customer inquiries and resolving complex issues in a timely manner.
  • Developing and implementing policies and procedures to improve service quality and operational efficiency.
  • Conducting regular performance evaluations and providing constructive feedback to team members.
  • Ensuring compliance with company policies and industry regulations.
  • Collaborating with other departments to address customer needs and improve service offerings.
  • Preparing reports on call center performance, customer feedback, and team productivity.
  • Fostering a positive work environment that encourages teamwork and employee engagement.
  • Assisting in the recruitment and onboarding process of new call center staff.
  • Staying informed about industry trends and best practices to enhance service delivery.

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Position Call Center Supervisor - Customer Support

The job position is
in the salary ranking on

342 place

Women representation
in position

n/a

Average age of respondent in position

34

689. place

Seamstress

Textile, Leather, Apparel Industry

Salary group 1

1,278 - 1,581 EUR

343. place

Internal Communication Specialist

Marketing, Advertising, PR

Salary group 2

1,286 - 3,103 EUR

342. place

Call Center Supervisor

Customer Support

Salary group 2

1,278 - 3,141 EUR

341. place

Security Service Manager

Management

Salary group 2

1,278 - 3,341 EUR

1. place

Leasing Director

Leasing

Salary group 3

2,552 - 9,845 EUR

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