Description of job position
- Responsibility for leading the customer support team
- Strategy creation, customer support direction and subsequent implementation,
- Support, team coaching, solving demanding customers
- Track the resolution of customer issues from receipt to resolution
- Improving services, increasing customer engagement and facilitating organic growth
- Resolving complaints and creating reports
- Providing information to the company's customers, telephone and e-mail communication
- Improving the efficiency of customer support and creating methodological guidelines for contact with customers
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Position Head of Customer Support - Management
The job position is
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Women representation
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Average age of respondent in position
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